# 016 Quality is Sending greeting cards at the right time

I have all the time believed that MNCs will have better planning and better adherence to system. However I was in for a rude shock when an ISO 9001 Certification Body of 100 years standing spanning operations in 60 Countries sent New Year greeting cards to their Branch offices for sending it to their customers on 12 th January !!

This certainly is not expected of an MNC company.

Quality is sending greetings at the right time, not even too much in advance.

Click for # 001