# 019 Quality is making available conveyance in time for pick/drop off

It is a contractually required (besides being a normal practice and basic courtesy) to arrange local conveyance to ISO auditors by companies, small and big. It is not unusual for some of the smaller organisation to request the auditors to make necessary arrangements on their own and to reimburse the expenses incurred. For today's audit,though not small, the organisation I went to audit requested me to hire a taxi and reach their place. In the afternoon soon after meals I asked the company whether they will arrange for the taxi or I should phone up my regular taxi wallah for my drop off. The company said they will take care and that I need not worry. I reminded twice after that and I was assured the vehicle will be there at the appointed time. At the end of the audit, however, I was disappointed to be told that there no taxis available and that it will take 2 hours for a vehicle to be made available. Would I mind going by 3 wheeler ? Well I have really no choice.

If the company can't organise a vehicle in time for dropping home the auditor, how can one expect it to deliver the products in time and at right quality ?

# 016 Quality is Sending greeting cards at the right time

I have all the time believed that MNCs will have better planning and better adherence to system. However I was in for a rude shock when an ISO 9001 Certification Body of 100 years standing spanning operations in 60 Countries sent New Year greeting cards to their Branch offices for sending it to their customers on 12 th January !!

This certainly is not expected of an MNC company.

Quality is sending greetings at the right time, not even too much in advance.

Click for # 001