This is about one of the Certification Bodies to ISO 9001.
Normally this organsiation collects payment fees for certification services on the day of audit. Some course, delay and pay a few days after the audit. But there was a customer who paid us in advance of the audit date. When they asked for an official receipt, this e Accounts dept. of the Certification Body (CB) was asking for confirmation of receipt of payment. This was 3 months after receipt of payment!
ISO 9001 requires organisations to have Customer Focus policy, but here is the CB themselves lack the same as is clear from the instance cited above. How does one expect the certiifcate issued by such a CB to have credibility?
This is Not quality. This is not ISO
Click here for 001 Click for # 004
Normally this organsiation collects payment fees for certification services on the day of audit. Some course, delay and pay a few days after the audit. But there was a customer who paid us in advance of the audit date. When they asked for an official receipt, this e Accounts dept. of the Certification Body (CB) was asking for confirmation of receipt of payment. This was 3 months after receipt of payment!
ISO 9001 requires organisations to have Customer Focus policy, but here is the CB themselves lack the same as is clear from the instance cited above. How does one expect the certiifcate issued by such a CB to have credibility?
This is Not quality. This is not ISO
Click here for 001 Click for # 004
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