# 022 Quality is making sure that solution is not worse than the problem

I was staying for 5 days from 13 to 17 th Jun at Hotel Abad in Cochin. The room, restaurant and service were all quite good until the 4 th day when there occurred frequent tripping of power only for my room. Every time power went I only had to just dial when the electrician used to come in no time and restore power by resetting the MCB. But it was too frequent for my liking. Further it was it was a big task to to reach the phone to make the complaint as the room became pitch dark. So I requested for providing me with a candle or rechargeable battery which didn't happen. Therefore I requested for change of room next day. But this room proved to be more  problematic since the power never came on when access card was inserted. Again response was quick but this time I found the power was not switching off even after the access card is removed !! I dare not approach for rectification and invite new trouble.

I found we always rush to fix problems rather than find out the reasons and take action to eliminate them. This what ISO 9001 requires under clause 8.5.2 as corrective Action