On 5.7.11 I went with family for a movie to Inox in Mantri Mall, Malleswaram, Bangalore. The ticket has been booked on the Internet. We had not purchased the ticket for my grand daughter who had not completed her 3 years. But at the gates the Security stopped us saying she is too tall for her to be less than 3 years. His supervisor had to be called and even with him it took quite a bit of convincing to make him allow her. Now this kind of mind set is certainly does not go well with "customer focus" addressed as a fundamental principle in quality in ISO 9001. Customer focus is giving benefit of doubt to customers when your metrics are not clear enough.
If "Free entry for child below 3 years" is going to create a problem it is better to define the height as the limit rather than the age. In fact once when I was traveling in Tamil Nadu State Transport Corp. bus from Kumbakonam to Mayavaram exactly identical situation w.r.t my daughter cropped up but the bus conductor said criteria for ticketing is height and not the age which saved lots of unpleasantness. It is a different matter that I didn't not check up on the authenticity of the criteria touted out by the Conductor of the bus.
If "Free entry for child below 3 years" is going to create a problem it is better to define the height as the limit rather than the age. In fact once when I was traveling in Tamil Nadu State Transport Corp. bus from Kumbakonam to Mayavaram exactly identical situation w.r.t my daughter cropped up but the bus conductor said criteria for ticketing is height and not the age which saved lots of unpleasantness. It is a different matter that I didn't not check up on the authenticity of the criteria touted out by the Conductor of the bus.
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