I wish all manufacturers incorporate this in their lifts too. It can save lot of time for the guests and also unnecessary travel by the lift and consequential power !!
This blog is on matters of Quality that matters ! This is posted by Raghavendran a quality Management Professional. Quality, like beauty, is in the eyes of the beholder and therefore is subjective and quite difficult to define. But at the same time it is easy to understand since everybody intuitively recognises Quality. Different aspects of Quality are brought out through presentation of simple and common everyday experiences that one comes across in daily life.
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Wednesday, February 13, 2013
# 039 Incorporating correction feature when consumer makes an inadvertent mistake
While travelling in a lift in a hotel in Doha recently, I pressed wrong floor number. Realising immediately the mistake I was fiddling around with the buttons available to find out to correct the mistake not really expecting to find a solution. But I was surprised that an accident push on the side of the button of wrong floor, the signal got cancelled ! I discovered this feature to cancel the floor number incidentally and found out to be a built in design feature. But there is no way to know that this feature is available in the lift. I didn't note the manufacturer's name. Ever since I am looking for this feature in other makes of lifts in vain.
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