# 009 Quality is paying attention to details

Today I carried out a “Surveillance” audit of an organization certified to ISO 9001.

During the “Closing meeting” coffee was served in a paper cup.  I found that the cup was leaking and so casually pointed out the same to the “Management Representative” I appreciated him when he promptly got it replaced. To my chagrin I found that the second cup was tea! I took a sip and lo! this cup also was leaking !! When this cup was replaced I dare not take a chance to test its quality and left it untouched.

Quality is paying attention to details like leaking paper cup for tea.

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